We do everything we can to ensure you get your new Helinox products as fast as possible. But, it’s important to know that our warehouse has a 24 hour “pick-and-ship” window and the the shipping option you chose begins as soon as your shipment gets picked up by the carrier of your choice.

Yes, we make a full range of groundsheets and ball feet that will work on any Helinox Chair.

Please contact us through our WARRANTY PAGE. We can work with you on sending a replacement pole or fixing it for you here at our warranty service department.